Live Chat Answering Benefits

CONVENIENCE

No more trying to find contact details within a website. Live chat is direct and well presented on the landing page and all other pages.

REDUCED COST

Live chat agents are usually able to serve three or even more people at once.

INCREASED SALES

By being with the customer on your website, live chat agents can take a message or provide product and service information.

INSTANT FEEDBACK

Visitors can rate the live chat service at the end of each chat. Quality of support can easily be reviewed, every chat is logged.

WE CONNECT YOU

My Cloud Assistant follows a “Ticketing System”. When a customer on live chat wishes to be contacted by the company, we submit a form with the detailed request. This will provide a better overview of what the customer requires.

TIMELINESS

Live Chat is faster than phone support where you often have to go through cumbersome menus.