My Cloud Assistant (MCA) recruits dedicated, competent and reliable Chat Agents, to answer chats.
MCA looks after all the issues and costs associated with employing Chat Agents.
Effective and efficient customer support is provided using the Website Chat App.
MCA provides licensing for the Chat Application.
MCA can provide installation and customisation services if required for the Chat App.
Other MCA administration services can be accessed through any Chat App.
The Live Chat Service can be provided 24×7 if required.
MCA provides training where appropriate, either for customer provided scripts or online.
MCA understands that in a customer service environment, the language that we use can have a huge impact on how the customer perceives the service.
MCA can assist in providing powerful & quality scripting, that can be modified by the customer and then used to answer chats.
These scripts are maintained by MCA on an ongoing basis as new questions and answers are received.
All amendments to the scripts are approved by the customer.