Frequently Asked Questions

No more than 10 minutes by a web designer.  This does not include any customisation of the chat widget.

Absolutely, this will be automatic depending on the number of chats you have each month.

Dedicated Chat Agents are trained and focused entirely on one customer. Shared Chat Agents only provide answers to customer provided scripts.

Each of our Live Chat customers have the option to include our virtual assistant services at very competitive rates.

Chat agents can handle up to 4 chats at any one time. If the amount of chats exceed this, the website visitor will receive a message informing them of a delay in being able to answer their question.

Yes. You can try out the service by using our chat widget on this website.

Chat agents work for My Cloud Assistant who login to the dashboard and respond to customer chats.

Yes.  The chat widget is capable of translating text, please refer to Zopim website for supported languages.

Yes. Our service can be used on any number of web pages or sites.