Track and Monitor Website Visitors with Your Web Chat Reports

Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate.

Agents Reports
Real Time Monitoring
Chat Reports

The following data provides a clear view how many visitors  the website has, how many visitors trigger the chat and visitor contact details.

Chat Transcripts

In every chat interaction, web visitors would have the option to rate the chat quality and leave a comment.  This data will help to determine the following:

  • Customer Satisfaction
  • Agent Skills
  • Areas of Improvement
  • Strengths

Chat Log

We will provide a monthly chat log that contains the following information:

  • Visitor Id
  • Date/Time
  • Chat triggered by
  • Name
  • Email
  • Contact Number
  • Location
  • Unread Chat
  • Missed Chat
  • Average Handling Time