Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate.
The following data provides a clear view how many visitors the website has, how many visitors trigger the chat and visitor contact details.
In every chat interaction, web visitors would have the option to rate the chat quality and leave a comment. This data will help to determine the following:
We will provide a monthly chat log that contains the following information: